How does aline saas compare to other senior living management platforms?

[Hanuman]

I'm currently evaluating different operating systems for a mid-sized senior living community, and aline saas has come up as a top contender. As far as I have read it is supposed to bring together sales, care, and billing on a single platform, and I would be glad to get a response to this question with a person who has used this in the real-life scenario. Is it easy enough to use by members of staff who may not be techno savvy? I also would like to know the effectiveness of the billing module to deal with complicated insurance claims and payment of residents. Does it really offer one-stop shopping, which can substitute the need of using various CRM and accounting software, or are there still gaps which need to be filled with the help of third-party integrations?

 

[NIJDianna3]

We have switched to aline saas last year and the CRM part is definitely its best attribute. They will like the relationship-centered approach in case your sales force is accustomed to Sherpa. It is doing a good job of keeping all within a single profile when it comes to care and billing. The billing module is alright, I guess, when it comes to normal resident payments, but with very niche insurance arrangements, you may still be doing some extra verbal confirmation in a spreadsheet. It actually simplifies the app fatigue of the staff, however.

 

[CeceliaRut]

Oh, one platform, which does everything? I have heard that somewhere. Typically, this is to say that it does three things well, and one thing so bad you will be tempted to tear off your hair. aline saas is superior to most but there is no reason to disregard the phone number of your IT guy. You are still going to have to contend with those quirks of integration that the sales person had so conveniently omitted to tell you about during the demo.

 

[RickieShee]

Techno-savvy staff? In senior living? That's a good one. My floor team of half still believes that the cloud is where we keep the Christmas decorations. At that, the aline mobile app is really not that dummy-proof. By being able to use Facebook, they will likely be able to record a wellness check. Simply have the ability to describe what a sync error is at least 50 times within the first week.

 

[William]

The success of the billing module is actually determined by the amount of supplemental payors you have at the moment. Aline is very automated when it comes to care variance, that is, when a change in the level of care occurs on the part of a resident, it is reflected in the bill within no time. This is a huge ROI booster. Nevertheless, the implementation stage is important to a mid-sized community. Unless you get your general ledger mapped properly at the beginning, you will be running after "gaps" as long as months.

 

[Santino]

I cannot wait when a single program will finally be able to replace a specific accounting application such as QuickBooks or Sage. Aline attempts, however, there is a rigidity in reporting on the back end. Our deep-dive financial analytics continue to have a third-party integration since even the inbuilt dashboards do not provide control to the same degree of granularity we require in ownership reports. It is its one-stop shop to its daily operations but not the CFO.

 

[Zephyr]

Aline saas does come into its own during the lead-to-resident transition. There will be no re-entering of the same on the sales side and the care side! It saves our time as an administrator putting in data. When that prospect enters the stage of move in, all those assessment notes will already be in place with the nursing staff. It was the smoothest handover I had encountered in the two decades of service in this sector.

 

[Rue]

Look at the response time of the support before signing. When it works, it's great. Having the billing module malfunction on the 1st of the month and not being able to reach a human being on the phone 48 hours to fix the malfunction is a nightmare. It is advanced software, or too advanced to its own detriment at times. Another thing to be careful of is the Excel exports, at some point the data gets out of control depending on whether you are attempting to take the data out of the spread sheet to have external audits.

 

[zentorix08]

It beats Yardi on sales, and it beats MatrixCare on the UI. It is not ideal, yet it is the most modern in terms of mid-sized portfolios as it is. All you need is to pay the premium training, do not cheap on the onboarding or your employees will go on strike.